At Urban Bloom Garden, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we are here to help.
Returns
You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
To initiate a return, please contact us at [email protected] with your order details and reason for return. Once your request is approved, we will provide further instructions.
Refunds
After we receive and inspect the returned item, we will notify you regarding the status of your refund. If approved, your refund will be processed within 5 to 7 business days.
Refunds are issued based on the original order value, excluding any delivery charges.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery. Kindly include photos of the item as proof so we can quickly resolve the issue by offering a replacement or refund.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or usage reasons. These will be clearly mentioned on the product page, if applicable.
Late or Missing Refunds
If you have not received your refund within the stated time frame, please check with your local payment handling process or contact us at [email protected] for assistance.
Contact Us
If you have any questions about our Refunds and Returns Policy, feel free to reach out to us at:
Email: [email protected]